Returns & Exchanges

We stand behind all our products and services. The return and exchange policy varies product to product. To be completely assured of the policy specific to your transaction, please inquire at the time of purchase.

Product Inquiry

Do you have a question or inquiry about any of our products or services? Would you like to inquire about pricing of a particular frame or related product? Fill the form provided on this page and be as specific as possible to help us provide you the most accurate information.

General Issues

If you wish to report a customer service issue or any other problem related to your shopping experience at any of our locations, we would like to hear from you. We take our customers’ feedback serious, and work diligently to resolve any concerns immediately.

Insurance Coverage

Many insurance companies provide plans that cover benefits including prescription eye wear, eye examinations, and contact lenses. Depending on your insurance policy, you may be eligible for Direct Billing where you don’t have to pay for anything upfront. For more information, visit a Kanda Optical location near you and we will help you determine your eligibility for all your eye care needs!

For any concerns or more information please contact a location near you or call 416-922-5263